Refund policy

Return and Refund Policy – 

we comply with applicable consumer protection laws within the European Union while offering our products to customers in the United States. Below is our return and refund policy:

Right of Withdrawal (EU Customers Only)
If you are purchasing from within the European Union, you have the right to withdraw from your purchase within 14 calendar days of receiving the product, without providing any reason.

To exercise this right:

  • The product must be returned unused, in good condition, and in its original packaging.
  • The customer is responsible for return shipping costs unless otherwise stated.

Once the product is received and inspected, a full refund will be issued, including standard initial shipping costs.

Extended Return Policy for Defective Products (Up to 90 Days)
Dreamcast offers an extended 90-day return period for products that are:

  • Defective
  • Damaged during shipping
  • Not functioning properly within the stated period

In these cases:

  • Dreamcast will cover return shipping costs
  • The customer may choose between:
    • A replacement product, or
    • A full refund

Limitations
Outside of the 14-day withdrawal period (where applicable), returns will not be accepted for:

  • Change of mind
  • Personal preferences
  • Dissatisfaction not related to product defects

Return Process
To initiate a return, customers must contact us via email at:
emilyartt@outlook.com

Please include:

  • Order number
  • Description of the issue
  • Photos of the product (if damaged or defective)

Resolution
Once the request is reviewed, our team will provide further instructions. If approved:

  • Refunds will be issued to the original payment method
  • Refunds may take up to 14 calendar days after receiving the returned product